📋 Official Documentation

Our Policies

Everything transparent, everything fair. Read how we handle your data, virtual purchases, and the service we promise to deliver — no fine print surprises.

🕐 Last Updated: June 2026
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Section 01Privacy Policy

At Social Party (party.denizan.com), your privacy is not an afterthought — it is built into every layer of our platform. This policy explains exactly what we collect, why we collect it, and how it is protected.

ℹ️ Who We Are

Social Party is a virtual social gaming platform operated by Denizan.com. Users interact through animated avatars, send virtual gifts, earn Stars (points), and enjoy shared video experiences inside themed rooms.

What Data We Collect

  • Account Information: Username, email address, and hashed password at registration.
  • Gameplay Data: Avatar position, Stars/Points balance, gifts sent and received, room history.
  • Referral Data: Your unique referral link activity and the accounts you invite — used purely for reward distribution.
  • Device & Log Data: IP address, browser type, operating system, and session timestamps for security and fraud prevention.
  • Communications: Any messages sent to our support team are stored to resolve your issue and improve service quality.

How We Use Your Data

  1. To operate, maintain, and improve the Social Party platform.
  2. To manage your virtual wallet (Stars/Points) and transaction history.
  3. To detect fraud, cheating, and botting activity that harms the community.
  4. To send important service notifications (never promotional spam without consent).
  5. To comply with legal obligations if required by law.

Advertising & Cookies (Google AdSense)

We display advertisements powered by Google AdSense to keep the platform free for all users. This means:

  • Google may use the DoubleClick cookie to serve ads based on your browsing history.
  • You can opt out of personalized advertising at adssettings.google.com.
  • We use Google Analytics (gtag.js) to understand how users navigate the site — this data is aggregated and anonymous.

Third-Party Video Platforms

  • YouTube & Google Drive: Embedded videos are subject to Google's Privacy Policy.
  • Rumble: Embedded Rumble videos are subject to Rumble's own Terms of Service.
  • We do not claim ownership of any third-party video content shown inside rooms.
🚫 What We Never Do

We never sell, rent, or lease your personal data to third parties for marketing purposes. Your email address, gameplay history, and account data belong to you.

Data Retention & Deletion

Accounts inactive for more than 60 consecutive days may be purged from our servers to maintain platform health. You may request manual deletion of your account and associated data at any time by emailing info@denizan.com.

Age Requirement

⚠️ 18+ Platform Only

Social Party is strictly for users aged 18 and above. We do not knowingly collect data from minors. If we discover an underage account, it will be deleted immediately without notice.

Privacy Concerns?

We take every query seriously. Reach our data team directly.

✉️ Contact Us
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Section 02Refund & Return Policy

Social Party operates a virtual economy. Stars (⭐ Points) are the in-platform currency used to send gifts, trigger effects, and interact with other players. Understanding how this economy works is important before making any purchase.

🚫 General Rule: No Refunds on Virtual Currency

All purchases of Stars/Points on Social Party are final and non-refundable. Once Stars are added to your account, they cannot be converted back to real currency, regardless of the reason. This is standard practice across all virtual gaming platforms worldwide.

Why No Refunds?

Virtual goods — gifts, effects, animations — are delivered instantly and digitally the moment you click. There is no physical product to return, no shipping to reverse, and no way to "undo" a digital interaction that another user has already received. This is why our policy, like all major gaming platforms, is no-refund for consumed virtual items.

Refund Status by Item Type

Item / Action Cost Refundable?
⭐ Stars Package (purchased) Real money No Refund
🎁 Gift sent to another user Stars No Refund
💃 Avatar Effect used 5 Stars No Refund
🖐️ Interaction (Slap/Hug/Kiss) 10 Stars No Refund
⭐ Stars earned via Referral Free Non-withdrawable
💰 Admin Gift (50 Stars bonus) Free bonus Non-transferable
⚙️ Technical Error (double charge) Varies Case by Case
🔐 Unauthorized account access Varies Review Required

When We Will Consider a Review

✅ Exceptions We Will Investigate

While we do not offer standard refunds, we will review your case if any of the following occurred:

  • Double-charged: You were billed twice for the same Stars package due to a payment gateway error.
  • Stars not delivered: Your payment was processed but Stars never appeared in your account.
  • Account hacked: Someone accessed your account without permission and spent your Stars — reported within 48 hours with evidence.
  • Platform error: A verified bug caused incorrect Stars deduction (we have server logs to confirm this).
⚠️ Important Deadline

All refund review requests must be submitted within 7 days of the transaction. Requests older than 7 days will not be entertained under any circumstances.

How to Submit a Refund Review Request

  1. Email us at info@denizan.com with subject: "Refund Review — [Your Username]"
  2. Include your registered email, username, and transaction date/time.
  3. Describe the issue clearly and attach any screenshots or payment receipts.
  4. Our team will respond within 3–5 business days with a decision.
  5. Approved refunds (Stars or cash, depending on the case) will be processed within 7–10 business days.

By purchasing Stars or using any paid feature on Social Party, you acknowledge that you have read and agreed to this Refund Policy. Social Party reserves the right to refuse refund requests that do not meet the above criteria.

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Section 03Service & Delivery Policy

Social Party is a 100% digital platform. There are no physical products, no warehouses, and no shipping carriers involved. Everything we deliver — Stars, gifts, effects, VIP access — is delivered instantly over the internet.

📦 "Shipping" in a Virtual World

When we say "delivery," we mean the instant credit of Stars to your account, the activation of VIP features, or the live broadcast of a gift animation to another player's screen. All of this happens in real time.

Service Delivery Timelines

Service Delivery Time Method
⭐ Stars Package Purchase Instant (0–2 minutes) Auto-credited to account
💎 VIP Membership Activation Instant Database flag update
🎁 Gift to Another Player Real-time (live) Socket.io broadcast
💃 Avatar Effect Real-time (live) Socket.io broadcast
🏆 Referral Bonus Stars Within 24 hours of referral joining Auto-credited
🛠️ Support Response 24–48 business hours Email reply

Platform Availability

  • Social Party aims for 99% uptime, but maintenance windows may occur — usually between 02:00–04:00 UTC to minimize disruption.
  • Scheduled maintenance will be announced in advance on the platform.
  • Emergency maintenance (for security patches) may happen without prior notice.
  • Stars spent during verified downtime periods may be eligible for compensation — contact support.

What Our Service Includes

  1. Access to all public and VIP virtual rooms (based on membership level).
  2. Real-time avatar movement, chat, and interaction with other players.
  3. Virtual gift sending with live on-screen animations for all room members.
  4. Avatar effects: Dance, Jump, Spin, Fireworks, Balloons, and more.
  5. Embedded video streaming (YouTube, Google Drive, Rumble) inside rooms.
  6. Referral system with Star rewards for inviting new active members.
  7. Private Messaging (PM) between players in the same room.
  8. Admin moderation to ensure a safe, enjoyable environment.

What Our Service Does NOT Include

⚠️ Out of Scope

The following are explicitly not part of our service:

  • Any physical product or tangible item of any kind.
  • Guaranteed video uptime from third-party platforms (YouTube, Rumble, Google Drive outages are outside our control).
  • Real-money withdrawals or cash conversion of Stars/Points.
  • Guaranteed chat message delivery if a user is offline or has left the room.
  • Customer service outside of business hours (we aim to reply within 48 hours).

Account Suspension & Termination

Social Party reserves the right to suspend or permanently terminate any account that:

  • Uses bots, scripts, or automated tools to farm Stars or abuse the referral system.
  • Engages in harassment, hate speech, or inappropriate behavior toward other players.
  • Attempts to exploit platform bugs for financial gain without reporting them.
  • Creates multiple accounts to abuse bonus or referral rewards.

Suspended or terminated accounts are not eligible for any refund of purchased Stars, regardless of the remaining balance.

✅ Our Commitment to You

We are a small team building something special. If something goes wrong on our end — a bug, a crash, an error — we will do everything we can to make it right. This policy exists to be fair to everyone, not to hide behind legal language. When in doubt, just email us.

Questions About Our Service?

Our support team is here to help. We respond within 24–48 business hours.

✉️ info@denizan.com